Last updated: 25 August 2026
This policy explains when and how we refund payments for Trackly Pro, sold by Individual Entrepreneur Pavel Yuryevich Krylov through inst.trackly.one.
If the Service does not work as described, ask for a refund within 14 days of the charge and we will return that payment in full. You do not need to explain why. Write to pravdalife777@gmail.com or message @trackly_support on Telegram.
That is enough to find the transaction. We confirm the refund within 2 business days and the money reaches your card within the period set by your bank, usually 5–10 business days.
Refunds are made solely in the manner and on the conditions set out in this policy and in our Terms. Where a refund is made in a currency other than the Russian rouble, the transfer runs through our international payment partners and may take up to 20 (twenty) calendar days from the day we receive your request and decide to refund it.
Trackly Pro renews automatically every month. Cancel any time from the dashboard — the Your plan panel has a Cancel button, one click and it is done. Cancelling stops future charges and keeps your access until the end of the period you have already paid for.
If a renewal was taken because you forgot to cancel, tell us within 14 days of that charge and we will refund it, provided you have not used Pro features in the new period.
If something is wrong, write to us first. We settle refunds faster than a bank dispute and it saves both sides the paperwork.